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FAQs

Can I cancel my order after I've made a purchase on the website? - You can.

 

We offer immediate order cancellations up to a limit of 24 hours after purchasing - so if you change your mind within that time - send us a message and we'll cancel and refund you in full as soon as we get your request.

 

 

How do I return or exchange an item? - Our Guarantee.

 

Our return policy lasts 5 days beginning only when our package is delivered to your address.

We will accept any returns for all unopened and unused items within 5 days to guarantee customer expectations and ensure satisfaction of your purchases.

We're confident our premium curated products selection will meet or exceed your expectations but if you want to make a return - please contact our support team at 
Tressesofexcellence3025@gmail.com and we will respond within 24 hours to assist with the process. 

 

 

What types of Payment do you accept? - All Standard Payments.

 

We accept all Payments by Visa, Mastercard, and American Express, PayPal, AmazonPay, and Quadpay.

 

 

What are your shipping options? - Limited by volume.

 

Currently we can only offer one standard shipping option. Please see our shipping page for more detailed information on shipping times by zone.