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FAQ

We offer immediate order cancellations up to a limit of 24 hours after purchasing - so if you change your mind within that time - send us a message and we'll cancel and refund you in full as soon as we get your request

Our return policy lasts 5 days beginning only when our package is delivered to your address.

We will accept any returns for all unopened and unused items within 5 days to guarantee customer expectations and ensure satisfaction of your purchases.

We're confident our premium curated products selection will meet or exceed your expectations but if you want to make a return - please contact our support team at Tressesofexcellence3025@gmail.com and we will respond within 24 hours to assist with the process. 

We accept all Payments by Visa, Mastercard, and American Express, PayPal, AmazonPay, and Quadpay.

Currently we can only offer one standard shipping option. Please see our shipping page for more detailed information on shipping times by zone.